Help & Support
Stuck? Most answers are below. Still need help? Email tanvirmahin24@gmail.com with your Player ID (in Settings) and we'll get back to you within 2 business days.
Playing
How do power-ups work?
Glowing orbs sit on the board. Land on one to collect its power (you can hold two). On your turn, tap a power before rolling: โ๏ธ Freeze makes a rival skip a turn, ๐ Warp teleports a token to the next โ , ๐ป Ghost protects a token for 3 turns, ๐ฃ Mine traps a tile, ๐ฒ Lucky Dice lets you choose your roll.
Why did my token move by itself?
If you don't roll or pick a glowing piece within 15 seconds, the game plays your turn for you.
Who are the ๐ค players?
Bots fill empty seats in quick matches after a short wait, and in "Play vs Bots". They're always labeled.
I lost connection mid-game.
Reopen the app within a minute to get your seat back. Meanwhile a bot keeps your tokens moving.
Skins & purchases
How do I change my dice, pins or avatar?
Open Shop from the home screen and tap any item you own to equip it. Everyone in your match sees your skins.
I bought something but it isn't unlocked.
Close and reopen the app while online. Purchases are checked with Google Play and restore automatically. Still stuck? Email us your Player ID and the Google Play order number (starts with GPA.).
Do skins make me win more?
No. Skins are purely cosmetic; every roll happens on our server.
Leaderboard & achievements
How does the leaderboard work?
Players are ranked by total wins. Open Leaders on the home screen to see the top 50 and your own rank.
Where are my achievements?
Open Awards on the home screen. When you're signed in to Google Play Games they unlock there too.
Can I turn off sounds?
Yes: tap ๐ during a match, or go to Settings for sound and vibration.
Friends & rooms
How do I play with friends?
Tap Create to open a private room and share its 5-letter code. Friends tap Join and enter it. The host taps Start when 2โ4 players are in.
How do I add a friend?
Tap a player's name during a match and choose Add friend, or open Friends โ Recent players. You can add anyone you've played a match with.
Safety
Someone is being rude.
Tap their name in the match and choose Mute to hide their messages and reactions, and Report player so we can review it.
Account
I got a new phone. Can I keep my account?
Your account lives in the app on your phone. If Google backup is turned on, it's restored automatically when you install Ludo Zap on a new phone with the same Google account.
How do I delete my account?
Settings โ Delete account. Details on the account deletion page.